A: Third-party delivery orders are downloaded automatically and seamlessly into your POS system. This means delivery orders no longer need to be manually keyed in or monitored. Menus and pricing are kept up-to-date in real time across all locations and menus each time the POS system is updated.

A: Lunchbox has built-in delivery support included with Postmates, DoorDash, and UberEats. Lunchbox automatically selects the best delivery provider based on an algorithm that provides the customer the lowest delivery fee at the promised delivery time. We ensure that the delivery provider is fully integrated with our online ordering system software as well as your POS. By selecting the most cost-efficient delivery provider, Lunchbox enables you to minimize front of house labor costs, while maximizing the frequency of orders.

A: Lunchbox Order Aggregation covers Caviar, DoorDash and DoorDash for Work.

A: Whether an order from 1st party or 3rd party is closed or stays open in the POS depends on whether the order is paid for, and a setting in the POS. Normally (though not always) checks are set to automatically close when they’re paid. Since checks from 3rd parties are already paid for, they’re sent to POS as ‘paid', and therefore they close automatically.

A: Yes, orders can be held.

A: All third party accounting should be done directly with the third party platform you are using. We do not provide data points that track commission rates between your business and the third parties you use.

A: Yes, individual items can be updated without having to update the modifier.

A: The 3rd party's platform notifies the driver on when to pickup the order. This is driven by algorithms that forecast when an order will be ready based on historical fulfillment data, driver availability, etc among many other data points.